Refund policy

Return & Refund Policy - NOVA SMART MART

Hum chahte hain ke aap apni purchase se 100% khush rahein!

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✅ RETURN POLICY

Agar aap product se satisfied nahi hain, toh aap return kar sakte hain:

• Return Period: Delivery ke 7 din ke andar
• Product original condition mein hona chahiye
• Tags aur packaging intact honi chahiye
• Product use ya damage nahi hona chahiye

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💰 REFUND PROCESS

1. Return request email ya WhatsApp par bhejein
2. Product ki pictures share karein
3. Approval ke baad product wapas bhejein
4. Product receive hone ke 5-7 working days mein refund process hoga

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🔄 EXCHANGE POLICY

• Size ya color exchange available hai
• Exchange free of cost (same price range mein)
• Product original condition mein hona zaroori hai

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❌ NON-RETURNABLE ITEMS

• Perfumes aur fragrances (hygiene reasons)
• Sale items (50% ya zyada discount wale)
• Damaged packaging wale products
• Used ya worn products

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📋 RETURN KAISE KAREIN?

Step 1: Humse rabta karein
📧 novamartsale@gmail.com
📱 WhatsApp: +923115239499

Step 2: Order number aur issue batayein

Step 3: Product ki clear pictures bhejein

Step 4: Approval ke baad courier details milegi

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⚠️ IMPORTANT NOTES

• Return shipping charges customer ko dene honge
• Defective products ka return free hai
• Refund original payment method mein hoga
• Cash on Delivery orders ka refund bank transfer se hoga

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Kisi bhi sawal ke liye humse bejhijhak rabta karein!

NOVA SMART MART - Customer Satisfaction Guaranteed